Dent Experts

Contacts

Address:
20 South Kellogg Avenue, Goleta, CA 93117
Get directions

Website:
dent-experts.com

Phone number:
+1 805-968-4800

Categories:
Establishment   Car repair  

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Reviews about Dent Experts

• Max James

  Sep, 30 2018
  ★ ★ ☆ ☆ ☆
  I took my beloved 1984 VW Westy to this shop after receiving recommendations from friends. I needed to get the rust removed from the typical places on the van. I dropped it off on a Monday and was told it would be 3-4 days until it was ready. When I called to check in they said that it would be ready for me on Friday. When I asked the manager to look for a particular part on the van she spotted a massive rust spot on the roof that the workers failed to bring to her attention. With the additional repair they assured me that I would be getting the van back my Monday.
  
  Not sure what happened but Monday turned into the following Friday and when I arrived at 5:30 on Friday afternoon they were still cleaning the van and the manner was addressing some re-wiring as I arrived and had to wait for them to finish... Not a good sign. Instead of 3-4 days the van was there for a total of 12 days. (10 business days) Certainly the van did not require 12 days of work and must have spent most of the time sitting around with no windshield in it.
  
  Upon picking up the van the manager asked me if I liked cats... Apparently there is a 'shop cat' that likes to sleep in the cars there. With no windshield in the car for almost 2 weeks my van was a prime target for the cat to sleep in it and was evident by the amount of cat hair I found inside the van.
  
  Once I got the van back I was able to look more closely at the job they did. Here is what happened:
  
  1. There were some parts of the van that are bubbly where they repainted. Either the paint was contaminated or improperly prepped.
  
  2. There were hundreds of rust flakes/ debris that I found under the dashboard and in various vents within the dash. These rust bits will cause rust to form in these areas over time is extremely concerning that they were that careless.
  
  3. I looked under the windshield seal where they were supposed to remove rust and found several spots where rust was still visible. The whole point of the repair was to grind away the rust and re paint. They even failed at this.
  
  4. I have found 2 rubber washers used to mount the roof panel to the van. These are essential to use as they prevent metal on metal contact between the mounting hardware and the body. With out these washers the metal will rub away the paint causing rust to form in these locations.
  
  I brought up these issues and they were able to eventually correct their mistakes, but a painful experience non the less.

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